LocalVox, a Vivial Company (to gather with its subsidiaries and affiliates, “Vivial,” “we,” “us” or “our”) respects the privacy of its customers and the visitors and users of its website.
Your privacy is important to us, and we pay close attention to the use and sharing of Personal Information and Personal Health Information.
Information We Collect
In providing our products and services to you, we may collect the following types of information:
“Personal Information,” or information about you that is personally identifiable to you, such as your name, address, e-mail address, phone number and other non-public information that is associated with the foregoing.
For certain services, we also collect credit card or payment account information.
“Personal Health Information,” or health-related information about you (such as weight, blood pressure or glucose levels, lab results, medications and health history) that you give us or that we receive from third parties.
We act as a service provider to our customers and may process and store on behalf of our customers Personal Information and/or Personal Health Information that our customers collect about third parties (or about you).
We do not own that Personal Information or Personal Health Information.
You are responsible for ensuring the accuracy of the Personal Information and Personal Health Information that we collect from you. Inaccurate information will affect the use and effectiveness of our products and services and our ability to contact you.
Our servers may automatically collect information, such as Internet Protocol (IP) addresses, browser type, pages visited, access times, duration of visit, referring URL, platform, links accessed, timestamp and exit page information (“Automated Information”) with respect to each visitor to websites, whether or not such visitor is a logged-on user.
We may receive Personal Information or Personal Health Information about you from other sources, such as telephone or telefax. We may add this information to the information we have already collected about you in order to improve our products and services.
Personal Information and Personal Health Information may be processed by us or our vendors or other third parties in the country where it was collected as well as other countries where laws regarding processing of Personal Information and Personal Health Information may be less stringent.
How We Use and Disclose Information
In general, we use information collected, including Personal Information and Personal Health Information, to provide our products and services, to respond to requests that you make, to process transactions and to enable us to serve you more effectively.
You control who can access your Personal Health Information. If you choose to, you can share your information with others.
We will not sell, rent, or share your Personal Information or Personal Health Information without your explicit consent, except in the limited situations described below.
We may access and/or disclose your Personal Information and Personal Health Information if we believe such action is necessary to:
- (a) comply with the law or legal process served on us;
- (b) protect and defend our rights or property (including the enforcement of agreements between you and us); or
- (c) act in urgent circumstances to protect the personal safety and welfare of our customers or members of the public.
We may also use the Personal Information and Personal Health Information that we obtain from you or from other sources for the following purposes:
To Provide and Improve Our Website, Products and Services
We use the information that you provide for such purposes as responding to your requests, improving our website, products and services, and communicating with you.
We may combine your information with information that we collect from other companies (such as demographic data) to improve and personalize services. We may collect information for auditing, research and analysis in order to maintain, protect and improve our website, products and services.
To Track Site Traffic Information
As you navigate our website, we may collect certain passive information, including your IP address, browser type and operating system.
This type of information is collected to make our solutions and services more useful to you.
In addition, we may use non-business IP addresses and other Automated Information collected to track aggregate information regarding website traffic.
We do not collect any Personal Information or Personal Health Information via a user’s non-business IP address.
One of the uses for which this data may be gathered is for statistical purposes so that we may analyze trends and performance over time.
To Transfer Information for Legal Purposes
We may need to disclose certain information to comply with a legal requirement (such as a law, regulation, court order, subpoena or search warrant) in the course of a legal proceeding or in response to a law enforcement agency request.
If there is a change of control of Vivial (whether by merger, sale or otherwise), or a sale or transfer of our assets, Personal Information or Personal Health Information could be sold or transferred as part of that transaction and your Personal Information or Personal Health Information could be used by the purchaser or other recipient of such information.
For Data Aggregation
We may disclose aggregated, non-personal data generated from our website, products and services to third parties.
Depending on the circumstances, we may or may not charge third parties for this aggregated, non-personal data.
You grant us the right to accept payment or other remuneration for such data.
We require parties with whom we share aggregated, non-personal data to agree that they will not attempt to make this information personally identifiable.
For Use With Third Parties
We may hire third parties to provide services on our behalf, such as developing websites and answering customer service and billing questions.
We will give those third parties only the Personal Information or Personal Health Information they need to deliver the service for which they have been hired.
We may also share your Personal Information and Personal Health Information with vendors or other third parties in order for them to provide you with offers that we think you will find valuable.
We will require such third parties to maintain the confidentiality of any information we provide.
To drive traffic to your website and to make your website easier to find, we will disclose keywords about your business, your business name, general and specific descriptions about your business, information about your location, and information about your products and services to third-party services and to the general public.
We may also use third parties to maintain and store your Personal Information to process any payment you make to us. Generally, these third parties are required not to use your Personal Information other than to provide the services requested by us.
For Use By Subsidiaries and Affiliates
We have subsidiaries and other companies under a common control (collectively, “affiliates”).
Sharing Your Information
If you grant access to your Personal Information or Personal Health Information to other individuals, websites or health care professionals, these other individuals, websites or health care professionals will be able to access your information and store a copy of it.
Others may be able to view your information from such copies. We are not responsible for the use of your information by others to whom you grant access to such information.
Protecting the Confidentiality and Security of Information
We are committed to protecting the security of your information.
We have adopted commercially reasonable security measures consistent with industry practice that i designed to assist in protecting against the loss, misuse and alteration of your Personal Information and Personal Health Information which is under our control.
As you know, no security system or system of transmitting data over the Internet can be guaranteed to be 100% secure.
Accordingly, you should not expect that any information provided to us or to any third party will always remain private.
How to Unsubscribe
Should you decide to stop receiving e-mail communications or newsletters from us, you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail.
If at any time you wish to unsubscribe from any communications from us, you may do so by contacting us at firstname.lastname@example.org.
Despite your indicated e-mail preferences, we may send you e-mail regarding updates to legal notices applicable to the account you created with us.
From time to time, we may contact you by telephone to offer you products or services which we believe may be valuable to you. Should you prefer not to receive such calls, please advise the representative who contacts you or contact customer care.
Privacy of Minors
We are committed to protecting the privacy of minors. Our services are not designed or intended to attract people under the age of 18. We do not collect Personal Information from any person we actually know is under the age of 18.
Links to Other Sites
Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents.
We have no control over, do not review, and cannot be responsible for these outside websites or their content.
- Vivial Legal Department
160 Inverness Drive West
Englewood, CO 80112
If you object to any such changes, you must cease using our website, products and services.
Continued use of our website, products or services following notice of any such changes shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.
Notice for California Users
Under California Civil Code Section 1789.3, California website users are entitled to the following specific consumer rights notice:
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted by email at email@example.com, in writing at Department of Consumer Affairs, Consumer Information Division, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
You may have other privacy protections under applicable state laws.
To the extent these laws apply, we will comply with them when we share information about you.